What you paid for
You paid an assistance fee to TDAC Entry / Webcat LLC (typically USD 49 per applicant, or the amount shown at checkout) so we can help complete and submit a TDAC. That fee is not a government charge. The official TDAC form itself is free. Refunds on this page are about our assistance fee only.
When we refund the assistance fee
A full refund of the assistance fee may be given if:
- Before we submit: you ask us to cancel before we have submitted your data to the official TDAC system.
- We cannot complete the service: we fail to submit the application for reasons on our side, or the official system makes filing impossible and we cannot finish the work.
- Duplicate charge: you were charged twice for the same traveler and the same trip by mistake.
When we do not refund
- Service already provided: we have already submitted or completed the TDAC assistance you ordered.
- Your data was wrong: we submitted the passport or travel details you entered. Mistakes in that data are your responsibility.
- Trip change or refusal of entry: cancelling or changing your travel, or being denied entry at the border, does not create a refund of the assistance fee.
How to ask
- Email support@tdac-entry.com or use the contact form.
- Include your order number (TDAC-XXXXXX) and a short explanation.
- We aim to reply within two business days.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. Your bank may take 3–10 business days to show the credit.
Immediate start of the service
By paying, you ask us to start the assistance right away. After we have submitted your data to the official system, the core service has been performed and the assistance fee is generally not refundable, except in the cases above. Mandatory consumer rights in your country still apply where they cannot be waived.